Frequently Asked Questions

You can chat with us or email us at Admin@spatulae.com if you have any additional questions.

General

I just signed up, what happens next?

Welcome to the Spatulae family!
Here's what you do after signing up:
Your first delivery will be scheduled in approximately 3 weeks time after you complete signup.
Review your account details under "My Account". You can review and update the delivery schedule and select your meals once your delivery is scheduled.
Select from meal options for upcoming week or Skip if you do not need the weekly meal.
If you do not make your meal choices uptil 48 hours before your upcoming delivery we will skip delivery for that week.

Who cooks for Spatulae?

Our cooks are experienced chefs near you who have many years of experience working as professional chefs for restuarants / caterers or as private / personal chefs!
The chefs have food safety and handling certification and have been vetted by our taste kitchen to ensure you get healthy and tasty meals right at your home.
The Chefs prepare the food for you the same day and deliver it to you.

What is the portion size of the meals?

We serve meals based on one serving-one person format. This means that a two people meal has 2 servings of food individually packed in boxes with 14oz to 16oz each.

How does Spatulae ensure great food quality?

All our personal chefs are experienced chefs who have food safety and handling certification. Our team has vetted them for taste and quality of food. All the chefs use quality ingredients and similar cooking method to ensure we provide fresh and delicious meals with high quality.

What kind of ingredients do Spatulae cooks use?

Our meals are prepared fresh using quality ingredients, vegetables and meats.
You get healthy, delicious freshly prepared meals every time you order from us.

Order

What can I order?

You can browse through the special menu of the week offered by Spatulae chefs in your area and make a selection of what you'd like to eat.
We offer new items on the menu each week and you can select from them.
You can also request dishes of your choice for future weeks and we will try to add them into a future weeks cooking

How do I order?

You have to complete the sign-up process.
Each week you can choose from the menus available from chefs near you.
Once you choose from the weekly menu, your meal is delivered to you and you can eat delicious, fresh home cooked meals prepared by professional chefs.

Do I have to pay upfront for the entire week/month?

No you are only charged when the meals are delivered to you after you have made the selection for the week.
If you do not make your meal selections till 48 hours before your next scheduled delivery then we will skip the delivery for the week.

What if I need to skip a week or two?

That's fine! Each week you will be sent an email with the menu options for that week. You can select 2-3 meals for the week or you can skip fo the week.
You have till 48 hours before your next scheduled delivery to indicate your choices.
If you do not make your meal selections till 48 hours before your next cooking then we will skip the delivery for the week.

What is the latest by when I can skip for the week?

Our cooks invest a lot of time and effort to plan and cook your meals.
Each week you will be sent an email with the menu options for that week. You can select 2-3 meals for the week or you can skip for the week.
If you do not make your meal selections till 48 hours before your next scheduled delivery then we will automatically skip the delivery for the week.

Payment

When do I pay- upon order or delivery?

You are only charged when the meals are delivered to you.

Who do I pay- the chef upon delivery or Spatulae?

Your credit card information is taken before your first delivery starts (secure/encrypted).
Your credit card will be charged directly only after the delivery of the meals. You dont have to pay the chef on delivery.

How do I pay for my meals?

Your credit card information is taken before your first delivery starts (secure/encrypted).
We charge the card directly once the delivery of the meal is completed. You dont have to pay the cook.

Delivery

Who delivers my meals?

The personal chef who has cooked the fresh meals delivers on the same day

What day(s) does delivery take place?

We deliver on the day that you have selected. If for a particular week we cannot deliver on the requested date we will request your permission to deliver on a different day. Also you can make a change to your account if you would like your delivery to be on a different day. We work with your schedule and needs.

What time can I expect my meals to be delivered?

The typical delivery window is 4-9 PM but we will provide a definite delivery window on the day of the delivery. If there is a time when you will be are around during the delivery window then please let us know at the time of placing the order and we will deliver when you are there. 30 minutes before delivery we'll email you and also send you text alerts to your phone.

How do we ensure that meals are not spoilt?

The meals are prepared fresh for by certified personal chefs who follow food safety and handling guidelines to ensure fresh food is cooked. They are then cooled down and transported in temperature controlled insulated packaging to ensure no spoilage during delivery.

Can I still order if I have food allergy?

Some items on our menu may include dairy, eggs, soy, gluten and nuts. While others may not have them as ingredients, they may be produced where these ingredients are used. Please do not order if you have a food allergy.